Congratulations to Sidney Roberts, our January Central Region Driver of the Month!
Sid is a very valuable part of our team in Cincinnati, OH. As one of the veteran drivers on the team, Sid is very knowledgeable and experienced. He is our go to guy for important deliveries within the Cincinnati market due to his attitude, workmanship, and customer interaction. Sid's current home delivery performance score is 9.64. This score is extremely high, especially for an account that does a lot of home deliveries.
During the month of January, Whirlpool had a very important event at the Crown Plaza Hotel in Cincinnati with Home Depot. This event required us to send a team out to set up a display of several appliances (between 25-30 pieces). That day we sent Sid and his helper out to the site. Not only were they on-time, and delivered everything without damage, but the entire display was set up and taken down without any issues. The job took Sid over 5 hours to complete due to all of the pieces and having to work around people in the hotel, but Sid went out, got it done, and then still completed other deliveries that day.
Another example of Sid's willingness to help out is when another driver had a bad liftgate and was unable to do the delivery and of a large ICON treadmill. Sid ran his whole route that day and then came back and picked up this piece to deliver it, during the early evening, so the customer would have their treadmill as they expected. This prevented us from having to reschedule with the customer and having customer service issues.
Since his hire date in 2009, Sid also has zero collisions on his record and only 3 preventable incidents. (1 negative observation, 1 home delivery property damage (WOW!), and 1 negative DOT inspection). For almost 4 years with the company he has only had 3 negative incidents on his record.
Sid is a very valuable member of our team, and any account would be lucky to have him as one of their drivers.
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