John Johnson wanted to pass on a couple of instances of supervisors taking the extra step to ensure Customer Satisfaction and Team building with the Drivers.
Attached are photos from the unloads.
When loaning drivers out to driver-unload accounts that they are not accustomed to it can take a toll on them. We hear from many of them saying they felt muscles in their bodies that they had not used in years. Dave Raybeck was an example of this on Wednesday, 02/13/2013 when he called account management in Owensboro, KY. Dave was on his second load of the week and had not had a shower since Monday. He was delivering about 20 minutes from Owensboro in Calhoun, KY and said he thought he would have to stay at the store overnight because of running out of hours after the unload. Chris Savelle and Nick Van Hooser drove to Calhoun, KY and met Dave to make what would have been a 2-3 hour single person unload in about an hour wit hthe asistance. Dave was able to make it to the truck stop that night for a hot shower and meal.
Spencer Tapp was delivering to a Dollar General store in Owensboro, KY late in the day on Friday 02/22/2013 with a large sized load of over 1300 pieces. For a single driver to unload this much freight it would have taken several 4 hours. Chris Savelle and Nick Van Hooser assisted with this unload as well and were able to get the freight off in time for the driver to start his break and be early for his delivery the following day in Newburgh, IN.
This strategy has proven to build rapport with the drivers and make them more willing to lend a helping hand when asked in the future.
No comments:
Post a Comment